Techmeme: When businesses attack...their customers (Thor Muller/Social Studies Blog)

9:20 PM ET, November 28, 2010

Top Items:

Cables Shine Light Into Secret Diplomatic Channels — WASHINGTON — A cache of a quarter-million confidential American diplomatic cables, most of them from the past three years, provides an unprecedented look at backroom bargaining by embassies around the world, brutally candid views …

Erick Schonfeld / TechCrunch:

WikiLeaked Diplomatic Cables Confirm China's Politburo Was Behind Google Hacking Incident — Details about the U.S. State Department cables obtained by WikiLeaks are starting to come out. Although WikiLeaks itself may be under a denial of service attack, it provided several newspapers around …

Discussion: John Battelle's Searchblog, CNET News, Techie Buzz, New York Times, msnbc.com and Boing Boing, Thanks:beet_tv

Guardian:

US embassy cables: browse the database — Use our interactive guide to discover what has been revealed in the leak of 250,000 US diplomatic cables. Mouse over the map below to find stories and original documents by country, subject or people

Discussion: Gawker, Spiegel Online and TeleRead, more at Mediagazer »

Andy Greenberg / Forbes:

WikiLeaks And The Failure Of Cyberattacks As Censorship — Updated below. — Another month, another massive WikiLeaks document dump-and another cyberattack on a site that has practically painted a red bullseye on its servers. — On Sunday afternoon, as media from the New York Times …

Discussion: Erictric, The Atlantic Online, Techie Buzz, Ben Metcalfe Blog, Examiner, BBC and Hillicon Valley, Thanks:forbestech

David Segal / New York Times:

For DecorMyEyes, Bad Publicity Is a Good Thing — SHOPPING online in late July, Clarabelle Rodriguez typed the name of her favorite eyeglass brand into Google's search bar. — In moments, she found the perfect frames — made by a French company called Lafont — on a Web site that looked snazzy …

Discussion: Examiner, Skrentablog, Pulse2, AuctionBytes Blog, The Social Customer Manifesto, Gawker, Deep Jive Interests and Gadgetopia

Danny Sullivan / Search Engine Land:

Google's “Gold Standard” Search Results Take Big Hit In New York Times Story — The New York Times has a great, detailed story out today about a merchant with an unusual marketing strategy: be mean to customers. Any publicity, even negative publicity, means a win with Google's ranking algorithms.

Thor Muller / Social Studies Blog:

When businesses attack...their customers — Get Satisfaction is better known these days for providing a platform for companies to “love their customers,” but at times it's also a channel for consumers to make their voices heard to companies that actively spurn them.

Jeff Jarvis / BuzzMachine: What should Google do? — Twitter was abuzz last night …

Tal Ater / Green Any Site:

Is Facebook Preparing to Launch Video Chatting In a Partnership with Skype? — While working on the Green Any Site facebook application, and digging around facebook, I noticed a curious little object in their code which wasn't there a few days ago. — The object, which is simply called VideoChat …

Discussion: All Facebook, Gizmodo, BlogsDNA, The Next Web, Geek.com, Pulse2, Techie Buzz and Pronet Advertising

Chad Catacchio / The Next Web:

George W. Bush to answer live questions from Facebook HQ tomorrow — Former US president George W. Bush will be live from Facebook headquarters tomorrow answering questions about his new book “Decision Points”. — Facebook announced the news this afternoon and after just 35 minutes …

Robert X. Cringely / I, Cringely:

The Decline and Fall of E-Mail — I have in my computer every e-mail message I have sent or received since 1992. Minus the obvious spam, this database comes to about half a million messages from people as varied (or similar, if you think about it) as Larry Ellison and Larry Flynt.

Discussion: Deep Jive Interests

John Boudreau / Mercury News:

Amid economic doldrums, Apple has a spectacular year — As 2010 draws to a close, much of the tech world is struggling to regain its footing after a difficult recession. Then there's Apple. — Never before has this venerable company, which at age 34 is a grizzled veteran by Silicon Valley standards …

comScore, Inc.:

Black Friday Boasts $648 Million in U.S. Online Holiday Spending, Up 9 Percent vs. Year Ago — Thanksgiving Day Surges 28 Percent to $407 Million as Consumers Increasingly Use Day for Online Shopping — comScore (NASDAQ : SCOR), a leader in measuring the digital world …

Discussion: New York Times, VentureBeat, SAI and MediaMemo

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5 common accounting mistakes — This is a guest post by Yaali Bizappln Solutions. A lot of businesses manage their customers and finances on separate platforms. This disconnect often leads to missed invoices …

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