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Turning Up the Volume of Customer Voice — In 1996, we launched www.dell.com to provide technical support resources to our customers. Soon after, we began selling hardware over the Internet. Back in the early days, most of the focus was on e-commerce. Today, having a web presence …
Discussion:
Web Strategy, CyberNet Technology News, The Zone Read, Digital Media Wire, Bloggers Blog and Joe Duck
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Dell 2.0: Launches Digg Clone and Video Sharing Site — This morning Dell unveiled a couple of community-focused sites, essentially jumping into the web 2.0 waters with a splash. They've released a digg-like community site called IdeaStorm and a video sharing site called StudioDell.


Dell Pays Tribute to Digg with New IdeaStorm Site — In what could be an interesting sign of things to come industry wide, Dell today launched a customer relations site called IdeaStorm. Users can submit product and feature requests, policy changes or whatever else they care to share with the Dell community.


Humble Beginnings — Electronic Arts founder Trip Hawkins had a lifelong fascination with games. "I fell in love with complex board games like Strat-O-Matic and Dungeons & Dragons," he told us. "I realized I was making invaluable social connections from playing games and that my brain was more active."

$82 Buys E-Voting Secrets — For a mere $82 a computer scientist and electronic voting critic managed to purchase five $5,000 Sequoia electronic voting machines over the internet last month from a government auction site. And now he's taking them apart. — Princeton computer science …

Translation From PR-Speak to English of Selected Portions of Macrovision CEO Fred Amoroso's Response to Steve Jobs's 'Thoughts on Music' — Source: "Macrovision's Response to Steve Jobs's Open Letter". … F**k you, Jobs. … We've been helping and encouraging the entertainment industry …
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DirectRevenue to Pay Back 'Spyware' Gains — Adware distributor DirectRevenue today settled Federal Trade Commission (FTC) charges of unfair and deceptive trade practices of installing unwanted and unsolicited spyware unto consumers' computers. — DirectRevenue, which is also entangled …
Discussion:
Techdirt

Microsoft Plays Down a Sales Lift From Vista — Wall Street analysts are being too optimistic about sales of Windows Vista, Steven A. Ballmer, Microsoft's chief executive, told financial analysts in New York on Thursday. — Vista, the latest version of the Windows operating system …
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One subscriber, two subscribers, three... When building a product, your top priority should always be the needs of your users. Here on the Google Reader team, we pride ourselves in being responsive to the complaints and feature requests of those who read feeds using our service.
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Google Reader Reporting Subscriber Numbers, Offers New Publishers Guide
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WebProNews

Wikipedia Enters Top Ten Most Visited Sites — Impressive. Scanning the latest top web sites rankings from comScore for January 2007 , Wikipedia sites are highlighted for just entering the top ten most visited. OK, technically — they're in the top ten for having the most unique visitors.
Discussion:
LeeAnn Prescott, SEO Consultant Esoos Bobnar, Digital Media Wire, Micro Persuasion and comScore

Google Customize Search Engines to Harness The Wisdom of Experts? — Back in October, 2006, Google announced on the Official Google Blog that they were enabling people to create their own custom search engines. — If you asked yourself why they were doing this, and how it might provide benefits …
Discussion:
SEO by the SEA


Y Europe can seed growth of its new stars — Europe has so far under-delivered in terms of globally successful technology startups. — But we're starting to turn a corner in Europe as we start to leverage some of our emerging assets. We've always had great talent (especially …

Vonage narrows 4Q loss to $65 million, meeting forecasts — NEW YORK (AP) - Vonage Holdings Corp. on Thursday narrowed its fourth-quarter loss to $65 million as revenue nearly doubled, but the Internet phone company's stock fell to a new all-time low amid worries about weak subscriber growth.
Discussion:
IP Telephony, VoIP, Broadband
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Google hears static on radio bid — news analysis The departure last week of two top Google radio ad honchos had observers wondering whether the search giant could conquer the old-fashioned $20 billion radio industry with its new-fashioned technology. — With stations loathe to give …
Discussion:
Slashdot

NetNewsWire 3.0d46 sneak-peek release — I just posted NetNewsWire 3.0d46, a new sneak-peek release of NetNewsWire. Important: it's not even a beta: there are more features to do, and it definitely has bugs. The "d" stands for danger. — You can download it from the beta page.

Huge USA carrier wins first round over allfreecalls — Our allfreecalls provider in Iowa today took flight due to increasing pressure from a large USA based carrier. — We are working on getting a new number up. — We expect to be back in business on Monday afternoon.Please watch …